We are committed to responding to all enquiries within 24 working hours. For urgent enquiries (less than 7 days before departure), we recommend that you call us directly on XX XX XX XX XX.

For any changes or cancellations, please contact us by email at support@loirevalleyexperience.fr, quoting your booking reference. Cancellation terms vary depending on the experience booked and are set out in our terms and conditions.

Most of our experiences go ahead whatever the weather, with adjustments made where necessary. In the event of extreme weather conditions, we will offer you an alternative (either postponing the experience to another date or offering a replacement activity). We will contact you at least 48 hours before your experience if any changes are required.